Subscription terms for businesses

In short

• These terms apply when you activate a subscription on the website as a business (a company or a sole trader), for the needs of your business.
• The business prices shown in the configurator apply, payment is by card only, and for every charge you receive a fiscal receipt with the company’s tax ID (PIB).
• You can cancel, pause or change the subscription in your account at the latest 48 hours before the next charge.
• Businesses do not have the statutory 14-day right of withdrawal that consumers have.

1. Parties and scope

1.1. The subscription is provided by:

• Kafeterija&Love&Brands d.o.o. Belgrade, Studentski trg 15, 11000 Belgrade
• Company registration number: 20982187 • Tax ID (PIB): 108353310
• E-mail: aplikacija@kafeterija.com • Phone: +381 11 328 1311 (working days from 9:00 to 17:00)
• Website: kafeterija.com

(hereinafter: “Kafeterija”).

1.2. The “Customer” is a legal entity or sole trader that activates the subscription through the kafeterija.com website by choosing the “Company” option, for the needs of its business. Consumer protection rules do not apply to the relationship between Kafeterija and the Customer.

1.3. The person activating the subscription on behalf of the Customer confirms that they are authorised to conclude this contract on the Customer’s behalf and that the Customer’s details (name, tax ID, company registration number, address) are accurate.

1.4. Matters not covered by these terms are governed by the General terms of use and online sale and the Law of Obligations. If these terms and the General terms differ, these terms apply to subscriptions of businesses.

2. Subject of the subscription

2.1. The subject of the subscription is a monthly delivery of whole-bean coffee (204 g and 1 kg packs) and Serbian ground coffee (200 g pack), of the kind and quantity the Customer chooses on activation. There is no minimum quantity.

2.2. The Customer may have several subscriptions at the same time. Each subscription is a separate contract.

2.3. If the chosen coffee is temporarily unavailable, Kafeterija may deliver a coffee of the same or higher value and a similar profile, at the same price, if the Customer accepted a substitute on activation; otherwise the delivery is paused and not charged, and an amount already charged is refunded.

3. Price and payment

3.1. The business prices shown in the subscription configurator and in the review before payment apply, in dinars including VAT. The delivery cost is shown in the review before payment; if it is not shown separately, it is included in the price.

3.2. Payment is made by payment card only, through the AllSecure payment service and Banca Intesa a.d. Beograd. The first charge is made on activation, and each subsequent one once a month, on the same day of the month; each charge covers one monthly delivery. By activating, the Customer authorises Kafeterija to charge the monthly amount to the saved card for as long as the subscription runs.

3.3. For every charge Kafeterija issues a fiscal receipt identifying the Customer (tax ID) and sends it to the e-mail address entered on activation. No separate invoice is issued.

3.4. If a charge fails, Kafeterija notifies the Customer by e-mail and sends a payment link; until the payment is made, the delivery is not shipped.

3.5. Kafeterija may change the business prices with a notice sent by e-mail at least 30 days before the charge at the new price. If the Customer does not agree, it may cancel the subscription before that date at no cost.

4. Delivery

4.1. Parcels are delivered by the D Express courier service to the Customer’s address in the Republic of Serbia. We ship so that the parcel arrives on the first Monday of the month, and at the latest within 1–3 working days after that.

4.2. The risk of accidental loss of or damage to the goods passes to the Customer when the parcel is handed over to the Customer or to the person who collected it at the Customer’s address.

4.3. If a parcel is not collected, Kafeterija sends it again at no extra cost. If parcels are repeatedly not collected, Kafeterija may pause the subscription until the Customer gets in touch.

5. Receipt of goods and complaints

5.1. The Customer must inspect the parcel on receipt and report visible defects (damage, wrong coffee or quantity) to Kafeterija within 8 days of receipt at the latest, at aplikacija@kafeterija.com, with a photo and the order number. The Customer reports hidden defects within 8 days of discovering them, and at the latest by the coffee’s best-before date.

5.2. If the complaint is justified, Kafeterija delivers conforming coffee at its own cost or, at the Customer’s choice, refunds the amount paid for the non-conforming goods. Non-conforming goods are returned through the D Express courier service at Kafeterija’s cost.

5.3. The 14-day right of withdrawal that the law gives consumers does not apply to subscriptions of businesses.

6. Changes, pause and cancellation

6.1. In its account the Customer may change the coffee, the pack, the quantity, the address and the card, pause the subscription for 1, 2 or 3 deliveries or cancel it. A change or cancellation applies to the next charge if made at the latest 48 hours before it; otherwise it applies from the following month.

6.2. The subscription runs for an indefinite period and has no minimum term. Cancellation is free of charge; the amount for a month already charged is not refunded, and that delivery is shipped.

6.3. Kafeterija may cancel the subscription with a notice sent by e-mail at least 30 days in advance, or immediately if the Customer materially breaches these terms or fails to settle a charge even after being notified.

7. Liability

7.1. Kafeterija’s liability to the Customer in respect of a single delivery is limited to the amount the Customer paid for that delivery. Kafeterija is not liable for lost profit or other indirect damage.

7.2. The limitation in point 7.1 does not apply to damage caused intentionally or by gross negligence, or to damage from injury to life, body or health.

7.3. Kafeterija is not liable for delay or non-delivery due to force majeure; in that case it notifies the Customer and refunds the amount for goods not delivered.

8. Personal data

8.1. Kafeterija processes the data of the Customer’s contact person (name, e-mail address, phone, delivery address) to perform the contract, in line with the Privacy Policy. The Customer must inform the contact person of that processing.

9. Final provisions

9.1. Kafeterija may change these terms by notifying the Customer by e-mail at least 30 days before they apply; if the Customer does not agree, it may cancel the subscription at no cost before that date.

9.2. The contract is governed by the law of the Republic of Serbia. Disputes not resolved by agreement fall under the court with subject-matter jurisdiction in Belgrade.

9.3. The contract is concluded in Serbian. The contract is concluded when Kafeterija sends the Customer an e-mail confirming activation of the subscription, together with these terms.

Contact: aplikacija@kafeterija.com • +381 11 328 1311 (working days from 9:00 to 17:00).